Sudden connection lost (Russia) #28050
Labels
O-Occasional
Affects or can be seen by some users regularly or most users rarely
S-Critical
Prevents work, causes data loss and/or has no workaround
T-Defect
Steps to reproduce
Try to access any Element resource (try to login, view chats, etc.) from Russia (primarily from Moscow). Element and Matrix sites are working properly.
This happens to ~50 people simultaneously.
VPN solves an issue, if we can connect to it (in Russia only a few VPN works).
Outcome
What did you expect?
Normal functioning Element.
What happened instead?
SSL connection timeout (from curl accessing, for example,
/client/versions
endpoint), connection lost (from apps).Operating system
Windows, Manjaro Linux, Android, iOS
Application version
Element version 1.11.75, Rust SDK 0.7.1 (c8c9d15), Vodozemac 0.6.0
How did you install the app?
https://element.io/get-started (Windows), manjaro repository
extra/element-desktop
(Manjaro Linux)Homeserver
matrix.org
Will you send logs?
Yes
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