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Matrix.org has broken the federation connection #27982

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artenax opened this issue Aug 31, 2024 · 2 comments
Closed

Matrix.org has broken the federation connection #27982

artenax opened this issue Aug 31, 2024 · 2 comments
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A-E2EE O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@artenax
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artenax commented Aug 31, 2024

Your use case

The default and largest server on the Matrix network has broken the key exchange between messenger users. Users with accounts on matrix.org do not receive the key from their contacts with accounts on other servers, so they cannot decrypt messages. /discardsession does not help.

Users on matrix.org have in chat instead of message text: “unable to decrypt message” (in Element client) and “message could not be decrypted due to missing key” (in Nheko).
Users of any other servers can read messages from matrix.org users - they get the keys.
Communication between users of any other servers goes without problems.

Have you considered any alternatives?

No response

Additional context

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@dosubot dosubot bot added A-E2EE O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience S-Critical Prevents work, causes data loss and/or has no workaround T-Defect labels Aug 31, 2024
@MidhunSureshR MidhunSureshR added X-Needs-Info This issue is blocked awaiting information from the reporter O-Uncommon Most users are unlikely to come across this or unexpected workflow and removed T-Enhancement O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience labels Sep 3, 2024
@MidhunSureshR
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Not much can be done here without logs.

@t3chguy
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t3chguy commented Sep 12, 2024

Closing as not an Element Web issue

@t3chguy t3chguy closed this as not planned Won't fix, can't repro, duplicate, stale Sep 12, 2024
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A-E2EE O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
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@t3chguy @MidhunSureshR @artenax